Coastal Cruises & Tours
Agias Paraskevis str. 35 (main office)
Hersonissos, Crete, Greece 70014
Email: info@coastaltourscrete.com
Phone: +302897023802 , +306977181078
We operate as a travel agency offering excursions, boat trips, safari experiences, activities, private tours and related travel services in Crete.
By accessing and using this website, you agree to use it only for lawful purposes. You must not use this website in any way that may damage, disable, overburden or impair the website, its services or any related systems.
All content on this website is provided for general information and booking-related purposes only. We reserve the right to update, modify or remove content at any time without prior notice.
All bookings, reservation requests and service inquiries are subject to availability and confirmation.
When you submit a request through our website, contact form, email, phone call, WhatsApp or any other communication channel, you agree to provide accurate, complete and up-to-date information.
A booking is considered confirmed only after you receive confirmation from Coastal Cruises & Tours or from the relevant service provider through us.
We reserve the right to refuse or cancel any request or booking if the information provided is incomplete, inaccurate, misleading or if operational limitations apply.
All prices shown on our website, social media, messages or quotations are subject to change without prior notice, unless a booking has already been confirmed.
Prices may vary depending on:
• the excursion or activity selected
• the season or travel date
• the number of participants
• private or shared service type
• optional extras, meals, transfers or entrance fees
Payment conditions may vary depending on the service. In some cases, full payment may be required in advance. In other cases, a deposit or partial payment may be sufficient.
You are responsible for checking what is included and excluded in the final quoted price before confirming your booking.
Cancellation and refund conditions may vary depending on the type of excursion, boat trip, safari, private tour or third-party supplier involved.
If you wish to cancel a booking, you must contact us as soon as possible. Refund eligibility, where applicable, will depend on:
• the type of service booked
• the notice period before departure
• the cancellation policy of the relevant operator or supplier
• any non-refundable costs already incurred
If a service is cancelled due to weather conditions, safety reasons, force majeure, supplier decisions or other operational reasons beyond our control, we will make reasonable efforts to offer:
• a rescheduled date
• an alternative service
• or a refund, if applicable
Refunds, when approved, may take reasonable time to process depending on the payment method and provider.
We reserve the right to modify itineraries, schedules, departure times, pick-up points, routes, included services or operational details where necessary.
Changes may occur due to:
• weather conditions
• sea conditions
• traffic or transport issues
• safety concerns
• local regulations
• operational requirements
• supplier decisions
• force majeure
We will always try to inform customers of important changes as soon as reasonably possible.
It is the customer’s responsibility to:
• provide accurate personal and booking information
• review all service details before confirming a booking
• arrive on time at the agreed meeting or pick-up point
• follow the instructions of staff, drivers, guides, boat crew and operators
• comply with local laws, safety requirements and participation conditions
• inform us in advance of any important medical condition, mobility issue or special requirement
We are not responsible for missed departures, delays, lost services or additional costs caused by late arrival, failure to follow instructions or inaccurate information provided by the customer.
Certain excursions, boat trips, safari activities or tours may not be suitable for all individuals.
Customers are responsible for ensuring that they are physically able to participate in the booked service. If you have any medical condition, pregnancy, reduced mobility, allergy or special requirement that may affect participation, you should inform us before booking.
We reserve the right to deny participation if, in our reasonable opinion or in the opinion of the service provider, participation may pose a risk to the customer, staff or other participants.
Some services promoted, arranged or sold through Coastal Cruises & Tours may be operated by independent third-party providers such as:
• boat operators
• transport companies
• guides
• local activity organisers
• excursion partners
In such cases, we act as an intermediary or booking agency. The actual delivery of the service may be subject to the operating rules, schedules, safety instructions and cancellation policies of the relevant third-party provider.
We are not liable for direct actions, omissions, delays, changes, injuries, losses or damages caused solely by third-party providers, except where liability cannot be excluded under applicable law.
We make reasonable efforts to ensure that the information published on our website is accurate, clear and up to date. However, we do not guarantee that all website content will always be complete, current or error-free.
To the fullest extent permitted by law, Coastal Cruises & Tours shall not be liable for any indirect, incidental, special or consequential loss, damage, delay, inconvenience or expense arising from:
• the use of this website
• booking inquiries
• service participation
• cancellations or changes outside our control
• actions of third-party providers
• force majeure events
Nothing in these Terms & Conditions excludes liability where such exclusion is not permitted by law.
All content on this website, including but not limited to text, branding, logos, design elements, graphics, layout and original materials, is the property of Coastal Cruises & Tours or is used with permission, unless otherwise stated.
You may not reproduce, republish, distribute, copy, modify or exploit any website content for commercial purposes without prior written consent.
Your use of this website is also subject to our Privacy Policy and Cookies Policy. By using our website, you acknowledge that you have had the opportunity to review these documents.
We encourage you to read them carefully to understand how your personal data is collected, used and protected.
Our website may contain links to third-party websites or services for your convenience or information.
We do not control those external websites and are not responsible for their content, availability, accuracy or privacy practices. Visiting and using third-party websites is done at your own risk.
These Terms & Conditions shall be governed by and interpreted in accordance with the laws of Greece and applicable European Union law.
Any dispute arising out of or in connection with these Terms & Conditions shall be subject to the jurisdiction of the competent courts of Greece, unless otherwise required by mandatory consumer protection legislation.
We reserve the right to update, modify or replace these Terms & Conditions at any time without prior notice.
Any revised version will be published on this page and will take effect from the date of publication.
Effective Date: 10th March 2026